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Returns, Refunds and Exchanges Policy

How To Return An Item

1. Please email [email protected] to alert customer service of the problem with your THERMALBLADE and a representative will get back to you within 24 hours.

2. Explore options with Customer Service to walk through installation.

If it is determined that the THERMALBLADE Needs to be returned a return authorization will be provided from customer service.

3. Mail your returned THERMALBLADE to:

THERMALBLADE LLC

RETURNS

725 Christian Camp Rd.

Muncy Valley, PA 17758 

in western Canada to:

THERMAL BLADE Canada (west) Inc.

RETURNS

22376-Hwy21.

Leduc County, AB T0B-3M4

4. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Returns sent without a return authorization will not be accepted and will not be refunded.

The physical THERMALBLADE Frame cannot be opened and the wiring harness cannot be tampered with.

THERMALBLADE Frames that are opened or the wiring harness is tampered with are considered customer destroyed and cannot be refunded.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your THERMALBLADE is damaged or simply does not work for what ever reason please follow the warranty policy for the THERMALBLADE.